ExpertCom's in house develeoped call/contact center solution's features:

• Automatic Call Distribution (ACD) & Skills-Based Routing
• Predictive Dialer
• Interactive Voice Response (IVR)
• Computer-Telephony Integration (CTI)
• Voice over Internet Protocol (VoIP)
• At-Home Agents
• Quality Monitoring
• Voice Recording
• Voicemail
• Real-Time Reporting
• Historical Reporting
• Customer History Database
• Web Integration APIs
• Toll-Free Numbers
• Call Scripting
• Campaign and List Management
• Do-Not-Call List Compliance
• Data Import
• Web Callback
• Auto-Dialer

ExpertCom's Click-to-Call service makes it easy for website visitors to call you, by connecting your company's website to your customers' phones.

ExpertCom's in house develeoped unified communication solution's features:

• Enterprise HD Voice/Video
• Audio/Video Conferencing
• Chat/Group Chat
• Instant Messaging and Presence
• Public Instant Messaging Connectivity
• Mobility