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ExpertCall™ - Call/Contact Center

ExpertCom's in house develeoped call/contact center solution's features:

  • Automatic Call Distribution (ACD) & Skills-Based Routing
  • Predictive Dialer
  • Interactive Voice Response (IVR)
  • Computer-Telephony Integration (CTI)
  • Voice over Internet Protocol (VoIP)
  • At-Home Agents
  • Quality Monitoring
  • Voice Recording
  • Voicemail
  • Real-Time Reporting
  • Historical Reporting
  • Customer History Database
  • Web Integration APIs
  • Toll-Free Numbers
  • Call Scripting
  • Campaign and List Management
  • Do-Not-Call List Compliance
  • Data Import
  • Web Callback
  • Auto-Dialer

ExpertClick™ Click-To-Call - online audio/video plugin

ExpertCom's Click-to-Call service makes it easy for website visitors to call you, by connecting your company's website to your customers' phones.

ExpertCommunicator™ - Unified Messaging Solution

ExpertCom's in house develeoped unified communication solution's features:

  • Enterprise HD Voice/Video
  • Audio/Video Conferencing
  • Chat/Group Chat
  • Instant Messaging and Presence
  • Public Instant Messaging Connectivity
  • Mobility